DELIVERY

Your order is our main priority. We always try to do our best and process your order within 24 hours of receipt.

We stand against fast fashion industry where products are continually produced to provide instant demand of mass market. In reality, every item requires time and human effort to come to life. It takes 7 to 10 working days for our tailors to make your garment, after receiving your order. Since every item that you order is manufactured from a scratch just for You, the delivery might take longer than usual. As a result, we kindly ask for your patience in case the delivery takes slightly longer than expected.

This is important: delivery times are provided as guidelines only. Payment and customs issues may cause a delay.

All packages are shipped on business days excluding weekends and major holidays.

Note to the locals and guests of Reykjavik! We invite you to our HUGINN MUNINN Store at Bíldshöfði 16, Reykjavik where you can meet some of our team members and browse some limited edition pieces.

All orders over €230 qualify for free shipping within the European Union. Please note that the free shipping offer does not apply to the express shipping option.

COUNTRIES

We currently ship to everywhere in Europe. If you are located outside Europe and would like to purchase our shirts keep in mind that your purchase may be subject to VAT, import duties and/or taxes.

TAXES AND DUTIES

European Union

For delivery to countries, that are part of the European Union, prices already include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, where taxes and duties are included in the price shown at the checkout.

Rest of the World

Deliveries to countries outside the European Union may be subject to VAT, import duties and/or taxes, that are set once the package reaches the country. In this case order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. Charges for each order may differ as those are imposed directly by countries local customs.

RETURN

Even when we put all love into every order, things may still happen. Whether it’s the wrong size or not quite your style, you can always return or exchange your item.

Follow these simple steps and send your purchase back to us within 30 days since delivery.

The item can either be exchanged or we can issue you a refund.

Send your exchanges and returns to our manufacturing team based in Lithuania, where we handle, process and put a personal touch on every single product that we send to our customers. Our address is:

Quality Department ,Vilkma AB, Deltuvos g. 21, Ukmergė LT-20127, Lithuania

Note to locals and guests of Reykjavik! We invite you to our HUGINN MUNINN Store at Bíldshöfði 16 in Reykjavik where you can return your purchase, meet a part of our team and browse some of our limited edition pieces.

If your order exceeds 230 €, you can return your purchase for free. This applies only to EU customers.

Free returns across EU countries:

Items may be returned or exchanged within 30 days from when they were shipped. Just follow these simple steps:

1. Fill in the return form;
2. Properly pack the unworn and undamaged shirt with the original tag attached;
3. Attach the return label that came with your order to the package;
4. Be sure to remove or cover the original shipping label;
5. Call FedEx courier (see the return label for information on how to do this).

Free returns in Lithuania:

Items may be returned or exchanged within 30 days from when they were shipped. Just follow these simple steps:

1. Fill in the return form;
2. Properly pack the unworn and undamaged shirt with the original tag attached;
3. Attach the return label that came with your order to the package;
4. Be sure to remove or cover the original shipping label;
5. Take the prepared parcel to the LP Express self-service terminal of your choice and follow the instructions on the terminal’s screen.

Important note: if the customer chooses another return method, the return costs are covered at their own expense.

ELIGIBILITY FOR RETURN

Please note that in order to be eligible for a return, your item must be unworn and undamaged.  All original packaging, price labels etc. have to be returned with the product in unaltered condition. All original tags must be attached to the item.

Always include the copies of invoice and the evidence of your payment.

Do not forget to fill in the return note which you will find on the other side of the invoice. Please indicate the reason for return, replacement or refund.

Please be careful when trying on your newly bought item. We kindly ask you not to wear any perfume and make sure that there is no trace of make up left, because it can affect your eligibility for return. However, we understand that accidents sometimes happen. So if you accidentally stain the garment during the try-on and still want to return it, we will deduct the cost of cleaning from the refund amount. The average cost of shirt cleaning is 7,90 Є.

Customers are responsible for covering their own shipping costs for return.

Note to the returns of personalised shirts! Under the State Consumer Rights Protection Service decision, shirts, which meet individual needs (such as the embroidery of personal initials) cannot be returned. (Reference: Paragraph 3 of Part II of Article 6.228(10) of the Lithuanian Republic Civil Code).

Note to the returns of gift cards! Huginn Muninn’s gift cards are not eligible for return.

MANUFACTURING DEFFECTS

Errors are human! If one happens by an accident due to manufacturing fault, we will repair the product without charge, replace it with the new one, or return the full cost of item including the shipping cost.

This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or natural breakdown of colors and materials over extended time and use. Damage not covered under the warranty can be repaired for a reasonable rate and a fee will be charged for shipping.

We will exchange the goods or refund the money to your bank account within 14 business days after we receive your item at our warehouse.

All purchases need to be returned to our warehouse:

Quality Department ,Vilkma AB, Deltuvos g. 21, Ukmergė LT-20127, Lithuania

If you are based in Reykjavik, you can return your item directly to our store in Iceland:

Huginn Muninn / Martex
Bíldshöfði 16
110 Reykjavík
ICELAND